E-learning terms and conditions
This agreement applies to and between you, the User of this website and Learn 2 Excel Ltd . Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of this website. We like to ensure you are comfortable when using our website but If for any reason you do not agree to be bound by these Terms and Conditions, we regret, but you have to stop using the Website immediately. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using this website or ordering our service (the “Service”) provided by Learn 2 Excel Ltd (“us”, “we”, or “our”).
In this Agreement “you” and “your” refer to our customers, prospective customers and users of our website and services, “we”, “company”, “us” and “our” refer to Learn 2 Excel Ltd or https://www.learn2excel.co.uk and “Service” refer to the services provided by us. Party”, “Parties”, or “Us”, refers to both the Users and Ourselves, or either the User or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to our customers in the most appropriate manner, for the express purpose of meeting the customer’s needs in respect to the Company’s stated services, in accordance with and subject to prevailing laws. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Any and all use of our services is subject to this Agreement, which may be updated by us from time to time without prior notice to you. Any change of terms shall be binding and effective upon posting of the revised Agreement on our website. In addition to this Agreement, specific services or information contained within this website may be subject to additional posted terms or guidelines applicable to such services. All such terms or guidelines are hereby incorporated by reference into this Agreement.
By using https://www.learn2excel.co.uk (the “Site”) or any of our services, you agree to follow and be bound by these Terms of Services (the “Terms of Services”) and agree to comply with all applicable laws and regulations.
Unauthorised access
It is unlawful to try and gain unauthorised access to this website, its servers, or any computer or database connected to this website. This is a user friendly and a very accommodating website, you should therefore, avoid attacking the Site via a denial-of-service attack or a distributed denial-of-service attack.
If you do this, we will be forced to report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, we will be forced to stop providing any further service to you. You must stop using any content provided by obtained or received from us should this happen.
Whilst we do all we can to ensure users are well protected and do not suffer any loss or harm, we will not be held liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it. We advise all users to adequately protect their computers by using up-to-date anti-virus.
Age restriction
This Site is offered and available to users who are 18 years of age or older. If you are under 18. By using this Site, you represent and warrant that you are of the required legal age stated on this website.
Our Services
Learn 2 Excel Ltd is an e-learning website that provides accredited health & social care training/courses. The e-learning courses provided are available to individuals trying to develop their existing health & social care skill/experience. Care homes and related companies wishing to educate their employees or health & social care providers can also have access to the readily available resources and courses on the website.
All our courses are CPD accredited. This means the learning activity has reached the required Continuing Professional Development standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.
You can start learning today by selecting from the range of services available on our website. You can also contact us on info@learn2excel.co.uk or simply call 0333 344 4075.
Order Process
a) Select the course(s) you wish to learn from the available courses provided on our website. If you need any guidance, please do not hesitate to contact us.
b) Once you have selected your course(s), you can either add the course(s) to the basket and proceed to checkout or create an account with us (we urge users to create an account in order to better enjoy our services and benefit from our periodic discounts).
c) Once you get to the checkout page, kindly input your payment details and other required information so we can process your order. Once we have confirmed your order, we will send you a confirmation email with your invoice.
N.B. You can enjoy complete access to our e-learning courses by using our monthly subscription service. By purchasing or using our subscription service, you thereby accept our 12 months minimum term contract. This contract will automatically renew at the end of a 12-months term except either party notifies the other of an intention to terminate. Such notice must be provided seven (7) days before the end of the current contract.
If your notice is sent after the seventh day as stated herein this agreement but before the end of the contract, we shall at our discretion terminate the agreement. This shall be considered on a case-by-case basis.
If you require further information or are unsure about what courses fall under this category, kindly contact us on the contact details provided on our website.
Payments
In consideration of the services provided, you will be required to make payments via your credit/debit card.
You may be asked to supply certain information relevant to your purchase including, without limitation, your name, your phone number, house address, billing address, email address, card details and any such information needed by us for you to complete payments.
Some of our services require a monthly subscription. Thus, you may be required to set up a direct debit with your banking institution. The courses will only be made available one your direct debit has been approved
Penalty for late payment
For our monthly subscription service, you agree to make payment available as at when due. If at any time we are unable to withdraw the required payment from the payment information provided by you, we have the right to charge a 2% fee on any amount owing. If we incur any fees in our attempt to take payment from your bank, we shall add this fee to the payment you are already owing.
Refund and Cancellation Policy
While we take our time to provide quality and effective service to our customers and are quite confident of the courses available on this website, if for any reason you are unsatisfied with the program after making a purchase or starting the course(s), you are welcome to cancel your order and request a refund. The refund is subject to our refund and cancellation policy and at our discretion.
A refund is only available to users who have not completed the purchased e-learning course(s) and have requested for such refund within our 14 days cooling-off period.
While we undertake to issue you a refund upon your request subject to our refund policy, the refund shall be the amount paid for the course(s) minus VAT. You should give about 30 days for the refund to reflect in your bank account.
Fraudulent Transactions
In the event of any claim that your payment card has been used without your permission or any other fraudulent use of payment cards, we will assist the bank and police authorities with any investigations including providing them with all the details we have about you, card authentication and any communications through or related to the website and course(s) ordered.
Falsely making any such fraudulent claims can result in your card being blacklisted which will affect your future card purchases. Denying a purchase that you have made is illegal and may result in legal action towards you, which can lead to prosecution, fines and impairment of your credit rating.
Intellectual Property
Subject to other terms in these Terms and Conditions, all Content included on this website including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software are the property of Learn 2 Excel Ltd and our affiliates or other relevant third parties. By continuing to use the website, you acknowledge that such material is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, store or in any other fashion re-use material from this website unless otherwise indicated on the website or unless given express written permission to do so by us.
Service(s) rendered under this website shall be considered as services for hire. Thus, it is expressly agreed that Learn 2 Excel Ltd is acting as an independent contractor and not as an employee. The agreement between you and Learn 2 Excel Ltd does not create a partnership or joint venture or a franchise and is exclusively a contract for service.
Links to Other Websites
This website may contain links to some websites. Unless expressly stated, these websites are not under the control of Learn 2 Excel Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website on this Site does not imply any endorsement of the websites themselves or those in control of them.
Use of the Website
When using the and our service, you shall act in accordance with the following rules:
a) It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
b) The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
c) You must be polite to our staffs should you ever contact them. You shall not use any swear word or make any racist, offensive, sexist, threatening words towards them;
d) You must not use our website for illegal activities;
e) You must not display, publish, copy, print, post, modify or otherwise use the Site and the information contained therein for the benefit of any third party or website without our prior written consent;
f) Any attempts to publish or send malicious content with the intent to compromise this site or other user’s computer environment is strictly prohibited.
Termination and Cancellation
We may terminate our service with you If we observe you have breached any terms of this agreement. You will be notified by email and an explanation for the termination will be provided. Any money paid by you to us prior to such termination shall be non-refundable.
If you subscribe to our monthly subscription service, you can terminate the agreement by providing us with 7 days written notice prior to the end of the 12 months contract. If we do not receive a written notice from you, we will assume you have chosen to continue using our services and begin another 12 months contract accordingly. We will usually contact you at least a month before the end of your current contract to advise us if you wish to continue with our service(s).
If your notice for the termination of this agreement is sent after the seventh day as described above but before the end of the 12 months contract, we shall at our discretion terminate the agreement. This shall be considered on a case-by-case basis.
Our responsibilities/Warranties
Your safety when using our website is paramount to us. Hence, all reasonable skill and care shall be taken to ensure your safety when using our Website. Please kindly note that whilst your security is paramount to us, remember that no method of transmission over the Internet, or method of payment is 100% secure. While we strive to use commercially acceptable means to protect your transactions on our website, we cannot guarantee its absolute security.
We will do our best to maintain the operation of the website for the Service, however, we may need to temporarily suspend the website for operational reasons (e.g. for repairs, planned maintenance or upgrades). We promise to restore the Site as soon as reasonably possible after any suspension.
If we cannot do what we have promised in these Terms because of something beyond our reasonable control (earthquake, typhoon, flood, fire, poor service, government regulation, strike, acts of God, and war or any other unforeseen and uncontrollable event), we will not be liable for this. We shall find a reasonable time where possible to provide services after the unforeseeable event/situation has passed. If for whatever reason we are unable to provide services herein this agreement due to or negligence or omission, we shall duly refund your money.
We warrant that we will take all reasonable care in performing our duties to you. We, however, make no warranty or guarantee that such service(s) will always meet your requirements. In the event of any dissatisfaction or faults with our service, we are only liable to the extent of our return and cancellation policy.
Disclaimers
We do not make any warranty or representation that the website will meet your requirements, that it will be fit for a particular purpose, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of the Service or Services mentioned on our website.
We make no guarantee of any specific results from the use of our courses. The courses and our service(s) are provided “as is” and we do not make any guarantee that it shall be fit for a particular purpose or that it will be suitable to you or third parties (such as your staffs) that might be using it. You partake of e-learning courses at your discretion.
Whilst every effort has been made to ensure that all descriptions of Services available on our website correspond to the actual Services, we are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct services, not different services altogether.
Whilst we do our best to ensure this website is secure and free of errors, viruses and other malware, all users are advised to take responsibility for their security, that of their details and computers.
Third-party websites with links from the Site have not been verified or reviewed by https://www.learn2excel.co.uk. Except otherwise stated, use and access of such third-party websites are made at your own risk.
Modification of Service and these Terms and Conditions
Learn 2 Excel Ltd reserves the right to modify this website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes. If we are required by law to make any changes to Terms and Conditions, these changes will apply automatically to any transaction currently pending in addition to any transaction placed by you in the future.
Limitation of Liability
To the maximum extent permitted by law, Learn 2 Excel Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of this website, any information contained therein or the use of our service. Users should be aware that they use our service and this website at their own risk. We accept no liability for any disruption or non-availability of this website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
Unless it is caused by us and is reasonably foreseeable, we will generally not be liable for:
• any incorrect or inaccurate information on the Site and all interruptions to or delays in updating our website/Service;
• the infringement by you of any third-party Intellectual Property Rights of by your use of the Site;
• any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s mobile device, computer equipment, software, data or other property caused by user’s accessing, using or downloading content from our website, or from transmissions via emails or attachments received from Learn 2 Excel Ltd or its licensees;
Indemnification
You agree to irrevocable release, indemnify, hold harmless and defend Learn 2 Excel Ltd, our agents, representatives, consultants, affiliates and employees from and against any and all claims of whatsoever kind or nature, and for any loss, damage, or injury, including but not limited to, financial, personal, emotional, psychological, medical, or otherwise which you may incur arising at any time out of or in connection with your use of our website and/or courses.
No Waiver
Any default, delay or omission of any of the provisions of this Agreement by either Party will not be construed as a waiver of any subsequent breach of the same or other provisions. We are entitled to still pursue any omitted or failed payment by you at any time.
Severability
In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.
Resolving disputes
Any dispute arising from this Agreement shall be resolved through mediation. If the dispute cannot be resolved through mediation, then the dispute will be resolved through binding arbitration conducted by an expert arbitrator or as may be agreed upon by the parties. Any such mediation and arbitration fees shall be borne by the party bringing a claim.
Law and Jurisdiction
These Terms and Conditions and the relationship between you and shall be governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
Entire agreement
These Terms, the Privacy Policy, and any other agreement contained on our website or agreed by the parties constitute the entire agreement between you and Learn 2 Excel Ltd.
How to contact us
If you have any questions about our company’s Terms and Conditions, or you would like to exercise one of your data protection rights, please do not hesitate to call us 0333 344 4075 or simply email info@learn2excel.co.uk.