CPD Accredited Course Level: INTERMEDIATE
This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.
The main points covered are:
- Who your customers are
- What your customers need
- How to maintain good communication with your customers
- To project a positive company image
- To enhance customer service skills
- To start and end a call with greater confidence and efficiency
- To be able to take clear and concise messages
- To be able to demonstrate positive listening and speaking techniques
